Refund policy

RETURN POLICY

This Return Policy (“Policy”) explains how and when items purchased from GRINDIN (“GRINDIN,” “we,” “us,” or “our”) may be returned, including eligibility requirements, timing, and refund processing. Because we sell beverage products, certain items cannot be returned to help ensure the safety, quality, and freshness of the products we deliver to our customers. Please review this Policy carefully before placing an order, as certain products and promotional purchases may not be eligible for return or refund.

You may return any unopened, unworn, or unused merchandise, with tags, in its original packaging within 30 days of the invoice date, and you will receive a full refund, less any applicable shipping, handling, and gift-wrapping charges.

Due to health reasons, we do not offer refunds or exchanges on coffee products.

Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception is where GRINDIN confirms a shipping error or a product defect for which we are responsible.

IMPORTANT: Products purchased during Flash Sales, Deals of the Day or with any kind of Coupons (With Exclusion of Introductory Coupons, such as welcome15) are NOT Returnable nor Refundable for any Reason, unless otherwise required by applicable law.

Return Instructions – 3 Easy Steps to No Hassle Returns

Before shipping your return, we recommend that you review our entire return guidelines outlined below:

   To start a return, contact us at info@grindincoffee.com and provide your receipt or proof of purchase. All returns must have an RMA number to be accepted for refund.

Before shipping your return, we recommend that you review our entire return guidelines outlined below:

1.    To start a return, contact us at info@grindincoffee.com and provide your receipt or proof of purchase. All returns must have an RMA number to be accepted for refund.

2.    Mail your return to:
GRINDIN Coffee
135 Spagnoli Road
Melville, NY 11747

3.    Returns will be processed and refunds will be issued within 5 business days of receipt.

All products are subject to inspection by GRINDIN staff. Returns that do not meet the above criteria may be rejected and may be returned to customer at the customer’s expense or disposed of, at GRINDIN’s discretion.

Please Note: If your online order arrived damaged or defective, please contact us within 5 business days of delivery at info@grindincoffee.com or by calling (800) 253 3177, Monday to Friday - From 9 AM to 4 PM (EST). Failure to notify us within this timeframe may affect eligibility for replacement or refund.